Refund Policy

Refund eligibility is determined by the Cancellation Policy and the specific terms displayed on each tour page.

Refunds will be processed through the original payment channel used at the time of booking.

Refund processing times may vary and typically fall within a generic range, depending on the payment method used.

Partial refunds may be issued based on the specific terms outlined in the Cancellation Policy for each tour.

Certain items or fees may be non-refundable, as specified in the Cancellation Policy and on the tour page.

In the case of operator-initiated cancellations, full refunds will be processed in accordance with the terms set forth in the Cancellation Policy.

Any currency conversion related to refunds will be handled by the customer's card issuer or payment gateway.

In the event of disputes or chargebacks, we encourage customers to contact us directly to resolve any issues.

For any questions regarding our Refund Policy, please contact us at info@sunrisetoursegypt.com.